Hotels

The Hotel Chatbot for Direct Bookings

An AI chatbot for hotels that trains on your website, answers guest questions 24/7, and keeps direct bookers from drifting to Booking.com or Expedia.

Always at the desk. Answer booking questions at midnight, on holidays, or whenever your team is off.
Trained on your hotel. Knows your rooms, rates, amenities, and policies.
Direct booking nudge. Guides guests to your booking engine before they bounce to an OTA.
Free forever. No credit card required.
WeblyChat

Hotel Concierge

Ask about rooms or amenities...
Powered byWeblyChatWeblyChat
The Problem

Where Hotel Websites Lose Direct Bookings

11 PM inquiry, no answer

After-Hours Inquiries Vanish

Hi, do you have a pet-friendly room for this weekend?

Ready-to-book guests arrive after the desk closes. By morning they've booked on an OTA instead.

Same 30 questions daily

The Front Desk Drowns in Repeat Questions

What time is breakfast and is parking free?

Parking, breakfast hours, pet fees, check-in time. The same questions, answered by hand all day.

15–20% OTA commission

Direct Bookers Drift to OTAs

Is your direct rate cheaper than Booking.com?

A guest compares rates, tabs over to Expedia, and books there. You pay commission on your own visitor.

The Solution

How a Hotel Chatbot Wins Them Back

Answer Booking Questions 24/7, Even at 2 AM

When a guest asks about availability, rates, or room types, WeblyChat responds in seconds with details pulled directly from your website. No more lost bookings because reservations is closed or the front desk is checking in another guest. Every inquiry gets a real answer in real time.

WeblyChat

Always-On Concierge

Booking for this weekend? I'm at the desk around the clock.
Any king rooms for Saturday night?
Our King Deluxe starts at $219/night. Here's the direct booking link. Direct stays include breakfast for two.
Ask anytime, even after hours...
Powered byWeblyChatWeblyChat

Trained on Every Room, Rate, and Policy

WeblyChat trains on your website, so it already knows your room types, square footage, amenities, breakfast hours, parking, pet policy, and check-in times. Guests get instant, accurate answers to the questions your front desk used to handle one phone call at a time, freeing your team to focus on the guests in front of them.

WeblyChat

Front Desk AI

Hi! I know everything on our site. What can I look up for you?
Is the pool heated and what time does breakfast end?
Pool is heated year-round, open 7 AM to 10 PM. Continental breakfast runs 6:30 to 10 AM in the lobby and is included for all guests.
Ask about amenities or policies...
Powered byWeblyChatWeblyChat

Keep Direct Bookers on Your Site

Instead of letting guests tab over to Expedia or Booking.com, WeblyChat answers their questions on your site and links them straight to your booking engine. It can show room photos right in the chat, point out perks they would miss on an OTA, and keep the conversation moving toward a direct booking, the kind that does not carry a 15 percent commission.

WeblyChat

Direct Booking Concierge

Comparing hotels? I can match you to the right room and send you to direct booking (no OTA fees).
Two adults, ocean view, Nov 21-23
We have 4 ocean-view room types starting at $249/night. Newest is the Coastal Suite. Want photos and a direct booking link?
Tell me what you're looking for...
Powered byWeblyChatWeblyChat
Why It Matters

Guests Won't Wait for the Morning Shift

52%
of customers expect email responses within one hour, including your midnight bookers
LiveChatAI roundup
63%
of customers rank speed of response as their most important service priority
Nextiva roundup
85%
of customer service leaders are exploring or piloting conversational AI in 2025
Gartner
Get Started

How to Set Up Your Hotel Chatbot

/rooms
/amenities
/policies
/dining
https://thecedarinn.com
Crawl website
📄faq.pdf
QCustom Q&A
1

Add Your Hotel Website URL

WeblyChat trains on your rooms, rates, amenities, and policies automatically. Upload a rate sheet or staff guide for anything not on your site.

WeblyChat
Hi! Planning a stay with us? Ask me anything about the inn.
Do you have EV charging?
Yes, two chargers in the guest lot. Free overnight.
Perfect, thanks!
Message…
Powered byWeblyChat
Accent color
Corner radius
Welcome message
Welcome to The Cedar Inn!
Logo & name
CCedar Inn
2

Make It Your Concierge

Your colors, your logo, and a guest-facing name like 'Cedar Inn Concierge.' Position it beside your booking button.

<script src="weblychat.com/w.js"></script>
Copied
Live on thecedarinn.com
thecedarinn.com

Rest Easy on the Coast

Boutique rooms, ocean views, and breakfast on us.

Book direct
[ hero ]
Webly Chat
3

Paste One Snippet

Works with WordPress, Wix, Squarespace, or a site connected to SiteMinder, Cloudbeds, or Little Hotelier. Live the same day.

Works with WordPress, Webflow, Shopify, Wix, and Squarespace

Works With Your Platform
WordPressWebflowShopifyWixSquarespace

Stop Losing Direct Bookings to OTAs

Join independent hotels using WeblyChat to capture direct bookings 24/7. Free to start, no credit card required.

Features

Built for Hotels and Independent Properties

Every plan includes the essentials — no code, no setup fees.

Trained on your hotel site

Learns rooms, rates, amenities, and policies straight from your pages.

Website URL
thecedarinn.com
/rooms
/amenities
/policies
/dining ·
Auto-trained

Speaks your guests' language

Replies in whatever language the guest writes in, on every plan.

🇬🇧Hello
🇪🇸Hola
🇫🇷Bonjour
🇨🇳你好
🇯🇵こんにちは

A concierge in your brand

Your colors, your logo, and a welcome message that sounds like your property.

WeblyChat
Welcome! Questions about your stay?
Parking?
Free on-site for guests.
Message…
Powered byWeblyChat
Radius

Rate sheets and staff guides

Upload files or add Q&As for details that aren't on your website.

QDo you allow dogs?
AYes, under 40 lbs, $35/night fee.
PDFfaq.pdf
CSVq&a.csv

Group and event inquiries

Wedding blocks and group rates go straight to your sales inbox.

NameAmelia Ross
Emailamelia@…
MessageBlock of 10 rooms…
Send message
Sent ✓

One snippet on any site

No developer needed. Embed it next to any booking engine.

<script src="weblychat.com/w.js"></script>
Copied

Do you have a king room this Saturday, and is parking included?

Our King Deluxe starts at $219/night and on-site parking is free for guests. You can check Saturday availability here:

Check availability and book direct

We'll have our dog with us.

Dogs under 40 lbs are welcome for a $35/night fee. I'll include the pet policy with your booking link.

Answered from your website
See It Handle a Guest

Your front desk,even at 11 PM

The conversation that decides a direct booking usually happens after hours: a ready-to-book guest, two blocking questions, and a nudge to book direct, handled without waking anyone.

Answers pulled from your rooms and policy pages
Sends guests to your booking engine, not an OTA
Logs every question for your morning shift
Use Cases

Real Scenarios From Your Front Desk

Amenity Questions Before Booking

Do you have a pool, and is breakfast included?

WeblyChat

Yes. Heated pool, open 7 AM to 10 PM, and continental breakfast is included daily from 6:30 to 10.

from your amenities page

Group and Event Bookings

Can we block 10 rooms for a wedding in June?

WeblyChat

We offer group rates for 8+ rooms. Leave your dates below and our events team follows up personally.

from your group bookings page

Local Recommendations

Any good restaurants within walking distance?

WeblyChat

Three are a short stroll away: a harbour grill, a tapas bar, and a family cafe. Full picks in our guide.

from your local guide

Guests in Any Language

Avez-vous une navette pour l'aéroport?

WeblyChat

Oui. Notre navette gratuite part toutes les heures, de 6h à 22h. Voici le lien de réservation directe.

from your shuttle info
The Basics

What Is a Hotel Chatbot?

A hotel chatbot is an AI assistant that lives on your hotel's website and answers guest questions the way your front desk would: instantly, at any hour. WeblyChat trains on your own pages, so every answer comes from your real rooms, rates, and policies rather than a generic script.

Before launch, run your site through the website content auditor to see which guest questions your pages already answer, and compare plans on the pricing page.

Trained on your property

Room types, breakfast hours, pet policy, parking, and check-in times, all pulled from your site by an AI chatbot that stays in sync as your pages change.

Built for direct bookings

It answers the questions that block a booking, then sends guests to your booking engine instead of an OTA that typically keeps 15 to 20 percent of the rate.

No integration required

Works alongside any booking engine or PMS. One embed snippet on WordPress, Wix, or any platform, and it's live.

Frequently asked questions

Can a chatbot really handle hotel booking questions?

Yes, for the questions guests actually ask before they book. A hotel chatbot trained on your website can answer about availability windows, room types, rates, amenities, pet policy, parking, and breakfast hours instantly. WeblyChat does not process the booking itself, but it links guests directly to your booking engine, which is what most direct bookers actually need to convert.

How much does a hotel chatbot cost?

WeblyChat has a free plan with a fully working AI chatbot trained on your hotel website. Paid plans start at $19.99 per month and add the built-in contact form, advanced widget customization, more conversations, and faster auto-crawl that keeps the chatbot in sync with rate or policy changes. There are no setup fees or contracts.

Can the hotel chatbot answer questions about specific rooms and rates?

Yes. WeblyChat trains on your website, so it knows every room page, rate plan, and amenity description on your site. When a guest asks about a king suite or your weekend rate, the chatbot pulls the answer from your actual content and can show room photos in the chat. For anything not on your website, you can add custom Q&As for things like a corporate rate or a seasonal promo.

Does WeblyChat integrate with my PMS or booking engine?

WeblyChat does not integrate directly with PMS systems or booking engines, and it does not need to in order to drive direct bookings. The chatbot answers the questions guests have before they book, then links them to your booking engine URL no matter what platform you use (SiteMinder, Cloudbeds, Mews, Little Hotelier, or your own). For most independent hotels, recovered direct revenue from answered questions is worth more than a deeper integration would be.

Can the chatbot speak multiple languages for international guests?

Yes. Multi-language support is built in on every plan, including Free. A guest writing in Spanish, French, German, or any other language gets a response in the same language using the content from your website. This is especially useful for hotels in tourist destinations where a meaningful share of inquiries come from non-English speakers.

Why use a hotel chatbot instead of just relying on Booking.com?

OTAs charge 15 to 20 percent commission on every booking and they own the guest relationship, meaning the OTA, not your hotel, can market to that guest later. A hotel chatbot on your direct site answers the same pre-booking questions an OTA listing would, then sends the guest to your booking engine commission-free. The math favors your direct channel for any property where direct demand already exists.

What's the difference between a hotel chatbot and live chat at the front desk?

Live chat needs someone at the desk responding in real time, and outside of staffed hours the visitor gets nothing, exactly when most leisure bookers are researching. An AI chatbot like WeblyChat handles the conversation 24/7 using your website content, then logs every conversation to your dashboard so you can review what guests asked and where your site does not yet answer well.

Frequently asked questions

Yes, for the questions guests actually ask before they book. A hotel chatbot trained on your website can answer about availability windows, room types, rates, amenities, pet policy, parking, and breakfast hours instantly. WeblyChat does not process the booking itself, but it links guests directly to your booking engine, which is what most direct bookers actually need to convert.

WeblyChat has a free plan with a fully working AI chatbot trained on your hotel website. Paid plans start at $19.99 per month and add the built-in contact form, advanced widget customization, more conversations, and faster auto-crawl that keeps the chatbot in sync with rate or policy changes. There are no setup fees or contracts.

Yes. WeblyChat trains on your website, so it knows every room page, rate plan, and amenity description on your site. When a guest asks about a king suite or your weekend rate, the chatbot pulls the answer from your actual content and can show room photos in the chat. For anything not on your website, you can add custom Q&As for things like a corporate rate or a seasonal promo.

WeblyChat does not integrate directly with PMS systems or booking engines, and it does not need to in order to drive direct bookings. The chatbot answers the questions guests have before they book, then links them to your booking engine URL no matter what platform you use (SiteMinder, Cloudbeds, Mews, Little Hotelier, or your own). For most independent hotels, recovered direct revenue from answered questions is worth more than a deeper integration would be.

Yes. Multi-language support is built in on every plan, including Free. A guest writing in Spanish, French, German, or any other language gets a response in the same language using the content from your website. This is especially useful for hotels in tourist destinations where a meaningful share of inquiries come from non-English speakers.

OTAs charge 15 to 20 percent commission on every booking and they own the guest relationship, meaning the OTA, not your hotel, can market to that guest later. A hotel chatbot on your direct site answers the same pre-booking questions an OTA listing would, then sends the guest to your booking engine commission-free. The math favors your direct channel for any property where direct demand already exists.

Live chat needs someone at the desk responding in real time, and outside of staffed hours the visitor gets nothing, exactly when most leisure bookers are researching. An AI chatbot like WeblyChat handles the conversation 24/7 using your website content, then logs every conversation to your dashboard so you can review what guests asked and where your site does not yet answer well.